About Financial Services Post COVID Virtual Boardroom

The global pandemic has produced many challenges for the Financial Services Industry including a sudden move to all virtual customer relationships, oversubscribed customer service centers, additional government regulation on risk appetite and short-term debt, and a focus on wealth preservation versus growth.

These challenges have emboldened new competitors coming from the big technology space who are particularly well placed to take advantage of the customer churn inherent in the move to a virtual world. Traditional banks and insurance companies are still struggling to make their data more actionable for their staff and more relevant to their interactions with their customers.

A well-planned analytics strategy can turn this challenge into an opportunity; building a 360-degree view of the customer that deepens relationships and optimizes customer satisfaction and value. Through implementing a data fabric across all data sources, insights into customer behavior can be linked with your risk and sales systems to provide a world class digital experience for your clients.

Predictive analytics and machine learning can be linked directly with the data being collected by front line staff to ensure agile reaction to changes in regulation and customer needs. Contact center staff can be empowered with data on all aspects of their customer increasing customer satisfaction and reducing call time and overall call center load.

Finally, financial services companies can develop a startup mentality on new products and services and rapidly optimize these to maximize customer value.

To discuss this and more, the Financial Services Post COVID virtual boardroom will bring together senior decision makers from the Banking and Financial Services Institutions in the Saudi to discuss the challenges posed by this pandemic and how they can leverage the power of analytics to turn them into opportunities.

Benefits of attending Financial Services Post COVID Virtual Boardroom

  • Hear about the latest trends in analytics that impact the financial services industry and how the challenges of the pandemic can be turned into opportunities for the organization through analytics
  • See real-life use cases in banking and insurance and the technology deployed to turn these use cases into successes
  • Learn about the organizational and cultural changes necessary to transform financial institutions into agile organizations through analytics

Agenda

Time Activity
12:00 – 12:05 Welcome note from Sridip Ganguli, Middle East Director
12:05 – 12:25 Presentation: Financial Services Post-COVID: Turning Challenges into Opportunities with Analytics
11:25 – 12:40 Innovative use case in BFSI
12:45 – 13:00 Interactive Q&A

Speakers

Rob Davis

Vice President of Solution Management, Microstrategy

Rob Davis is Vice President of Solution Management at MicroStrategy. He has over 17 years of experience in the data and Business Intelligence industries and has held senior product management, development, consulting, support, and customer success positions at Business Objects, SAP, and Tableau. Rob is passionate about helping organizations glean value from their data while helping people to overcome their natural fear of using data effectively in their day to day jobs. Rob holds a Ph.D. in Elementary Particle Physics from the University of Alberta in Edmonton, Canada.

Ranjith Somasundaram

Sales Engineer, Microstrategy

Ranjith Somasundaram is Sales Engineer at MicroStrategy. He has over 12 years of Business Intelligence and Data warehousing experience in Technical Sales cycle, Business Analytics, Consulting, Administration, Data Modelling, Solution Design, and Development mainly focusing on implementing data analytics using MicroStrategy and Power BI.

Who Will Attend Financial Services Post COVID Virtual Boardroom?

Senior management members with below job titles from Banking and Financial Services organisations in the region:

  • CIO
  • CFO
  • CDO
  • CTO
  • CISO
  • COO
  • Director of Finance

  • Director of Operations
  • Data Scientist
  • Business Analysts
  • IT Director & Manager
  • Head of IT
  • Head of Cybersecurity
  • Head of risk and compliance

About Microstrategy

MicroStrategy (Nasdaq: MSTR) is the largest independent publicly traded business intelligence company, with the leading enterprise analytics platform. Our vision is to enable Intelligence Everywhere. MicroStrategy prides modern analytics on an open, comprehensive enterprise platform used by many of the world’s most admired brands in the Fortune Global 500. Optimized for cloud and on-premises deployments, the platform features HyperIntelligence® a breakthrough technology that overlays actionable enterprise data on popular business applications to help users make smarter, faster decisions. For more information, please visit https://www.microstrategy.com/en/company

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